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Tenant Resources
Local
Tenant Relocation Related to Rent Increase Ordinance -
At the January 8, 2019 City Council Meeting, the City Council approved an amendment to the City of Santa Cruz Municipal Code related to relocation assistance for displaced tenants. For more information, access to FAQs and a copy of the ordinance, please visit the Planning and Community Development Department's webpage here.
Affordable Housing Resources for Renters -
The Chamber of Commerce has compiled a list of affordable housing resources for renters. Information covered includes what affordable housing is, how renters can apply for various programs, and how the city and municipal governments can find the resources needed to support their citizens in finding affordable housing. For more information click here.
Affordable Housing Developments (Santa Cruz County) -
Please visit the following websites for lists of affordable housing:
- Housing Authority of the County of Santa Cruz - Find links to lists of rental housing in the County of Santa Cruz.
- Affordable Housing Network - Listings for 20 Low Income Apartment Complexes in or near Santa Cruz.
- Housing Resources Card-English - City of Santa Cruz curated resources card.
- Tarjeta de Recursos para conseguir Viviendas -Español- Tarjeta de recursos seleccionados de la ciudad de Santa Cruz.
Affordable Measure O Units (Inclusionary Housing) -
The City of Santa Cruz requires developers to provide a certain number of affordable units in their projects located within the city limits of Santa Cruz. If you are interested in renting or purchasing a Measure O unit, contact the unit representative directly. If you have questions on how the Measure O Application process works, please visit the main Measure O page. Please visit the following websites for more information:
Financial Resources-
- Rental Assistance Program (RAP) - The Community Action Board RAP program serves low-income residents, families with children 0 thru 17, Disabled (temporary of permanently), and/or people 60 years or older. The RAP is an eviction prevention program and offers rental assistance to Santa Cruz County residents faced with an eviction notice. Please contact the Community Action Board for more information.
- Security Deposit Program - The Security Deposit Program is administered by the Housing Authority of Santa Cruz County. Low income tenants are eligible for assistance with required rental deposits. The security deposit program assists tenants with the deposit required at initial occupancy. For assistance with this program please contact the Housing Authority of Santa Cruz County.
Other local resource phone numbers -
- Community Action Board 831-778-4535
- Texting “RENT” to 211-211 can help you find assistance with rent in Santa Cruz.
- Families in Transition 831-740-2947
- La Manzana Community Resources 831-724-2997 x 208
- Live Oak Community Resources 831-476-7284
- Mountain Community Resources 831-335-6600 (San Lorenzo Valley & Scotts Valley communities)
- Nueva Vista Community Resources 831-423-5747
Local legal resources -
- Santa Cruz County Superior Court Self-Help Center (831) 786-7200 (option 4)
- California Rural Legal Assistance (831) 724-2253
- Watsonville Law Center Tuesdays and Wednesday 9am-4pm, (831) 722-2845
- Senior Citizen Legal Services (831) 426-8824
Tenant Sanctuary -
The Tenant Sanctuary works to empower tenants by educating them on their rights and providing the tools to pursue those rights. For more information click here.
Housing Mediation -
- The Conflict Resolution Center (CRC) of Santa Cruz County is helping with tenant and landlord mediation.
- CRC's Housing Mediation Program - provides free mediation services to landlords and tenants with rental housing disputes. Goal is to increase housing stability for tenants, avoid court filings, and improve relationships between landlords and tenants.
- BENEFITS OF MEDIATION:
- For Tenants
- Does not affect rental history
- Does not affect credit history
- Helps avoid evictions
- Creates stronger communication and relationship with landlord
- For Landlords
- Takes less time than the court process
- Costs less than going to court
- Improved lease compliance
- Creates stronger communication and relationship with tenants
- For Tenants
Housing Complaints -
The City does not provide counseling nor does it intervene in tenant/landlord disputes, unless there are building or zoning code violations in the rental unit. To report a code violation please call the City of Santa Cruz Code Compliance Division at 831-420-5100. For more information or to download a complaint form, please visit the Code Compliance Division webpage.
2024 CA Guide to Tenants and Landlords rights and responsibilities (available in English and Spanish)
State
State of California "Housing is Key" webpage -
- A Guide To Residential Tenants' and Landlords' Rights and Responsibilities (ENG) - California Tenants – A Guide to Residential Tenants’ and Landlords’ Rights and Responsibilities was written by the State Department of Consumer Affairs’ Legal Affairs Division and substantially revised by the Department of Real Estate’s Legal Section. The opinions expressed in this booklet are those of the authors and should not be construed as representing the opinions or policy of any official or agency of the State of California. This booklet is intended for informational purposes only and is not legal advice. To the extent that readers have questions or need further guidance, readers should consult an attorney, legal aid society, landlord association, or tenant advocacy group for advice in particular cases, and should also read the relevant statutes and court decisions when relying on cited material. For a Spanish translation, please click here.
California Eviction Protections -
- AB 3088: The Tenant, Homeowner, and Small Landlord Relief and Stabilization Act of 2020
Federal
Housing and Urban Development (HUD) Fair Housing and Equal Opportunity
The mission of the Office of Fair Housing and Equal Opportunity (FHEO) is to eliminate housing discrimination, promote economic opportunity, and achieve diverse, inclusive communities by leading the nation in the enforcement, administration, development, and public understanding of federal fair housing policies and laws. If you have experienced housing discrimination, please contact FHEO directly to file a compliant online, via email, via telephone or via postal mail.
HUD Eviction Resources
In the wake of the Supreme Court’s decision that invalidated the Centers for Disease Control and Prevention's (CDC's) eviction moratorium, HUD is using every tool at its disposal to help safeguard the millions of Americans now in danger of losing their homes. View the HUD Evictions Guidance to learn more about the actions HUD is taking to help prevent evictions.
HUD programs and resources should be sought out by all Americans who are seeking assistance in avoiding eviction, relocating to new homes in the event an eviction moves forward, and fighting unfair evictions. HUD also has a responsibility to assist landlords, owners, Public Housing Authorities (PHAs), and all its stakeholders in weathering this public health crisis.
Eviction prevention resources, tools, and training for HUD’s grantees will continue to be posted to HUD Exchange as they are available. A few resources include:
- Rental Housing Counseling and Eviction Prevention
- Homeless System Response: Strategies for Eviction Prevention
If you’re a renter having trouble paying your rent, utilities, or other housing costs – help may be available through HUD’s rent relief resources.
Fair Housing
Department of Housing and Urban Development (HUD) fair housing posters:
What is Fair Housing?
Fair housing is a condition in which individuals of similar income levels in the same housing market have a similar range of choices available to them regardless of race, color, ancestry, national origin, religion, sex, disability, marital status, familial status, source of income, sexual orientation or any other arbitrary factor.
Who is protected?
Federal and state fair housing laws prohibit discrimination in the sale, rental, lease, or negotiation for real property based on protected status. Under federal law protected status includes race, color, religion, sex, national origin, familial status and disability. California fair housing laws reflect the federal laws and add marital status, ancestry, source of income, sexual orientation, and any arbitrary discrimination as the protected categories under the laws.
What do I do if I think I have a fair housing problem?
The City's Fair Housing Information Pamphlet provides information on housing discrimination, predatory lending, and landlord/tenant rights. The pamphlet explains the laws protecting tenant and homebuyer rights, how to recognize when these rights are being violated; and where to get help.
The City maintains a formal contract with the California Rural Legal Assistance (CRLA) to help low income residents with fair housing complaints. As the primary fair housing assistance provider in the Santa Cruz area, CRLA provides a variety of consultation services through its hotline service and consultations.
The Santa Cruz County Office of the District Attorney, Consumer and Environmental Affairs Division provides limited landlord-tenant self help information on its website. Information is provided on tenant rights, security deposits, and evictions.
The California Department of Fair Employment and Housing (DFEH) is the state agency responsible for protecting residents of California from unlawful discrimination in employment, housing and public accommodations, and from the perpetration of acts of hate violence. The DFEH investigates only discrimination complaints. If you feel you have been or are being discriminated against call the DFEH at 1-800-884-1684.
The US Department of Housing and Urban Development (HUD) is the federal agency responsible for administering the federal Fair Housing Act. To file a complaint, contact the regional HUD Fair Housing and Equal Opportunity Office in San Francisco at 1-800 347-3739 or you may call HUD’s Housing Discrimination Hotline at 1-800-669-9777. You can also download the discrimination complaint form and instructions from the following: http://portal.hud.gov/hudportal/documents/huddoc?id=DOC_12150.pdf.
In February 2013 HUD released a Fair Housing app for the iPhone and iPad. The app uses the latest technology to provide the public with a quick and easy way to learn about their housing rights and to file housing discrimination complaints, and informs the housing industry about its responsibilities under the Fair Housing Act.
Information concerning the app can be accessed on the internet at http://portal.hud.gov/hudportal/HUD?src=/press/press_releases_media_advisories/2013/HUDNo.13-031.
The following is a list of other fair housing legal assistance available to Santa Cruz residents:
• California Rural Legal Aid Society (low income only) 458-1086
• Senior Citizens Legal Services (55 years of age and above) 426-8824
• Santa Cruz Lawyer's Referral Service ($40 for ½ hour legal consultation) 425-4755
• Small Claims Advisory by Monterey College of Law (free service) 373-1959
Where can I find information about the City of Santa Cruz Fair Housing policies or planning documents?
• Anti-Discrimination Ordinance: Under Section 9.83.040 of the Santa Cruz Municipal Code, the City prohibits discrimination in housing and real estate transactions.
• Analysis of Impediments to Fair Housing Choice: Every five years the City assesses the status of fair housing, identifies any potential problems, and develops a course of action to eliminate any fair housing issues in the City. The AI provides an overview of the laws, regulations, conditions or other possible obstacles that may affect access to housing in Santa Cruz. Click here to view the 2017-2020 Analysis of Impediments to Fair Housing Choice.
• Other Plans: The City’s General Plan Housing Element, Redevelopment Implementation Plan, and Consolidated Plan provide a range of policies affecting fair housing. In addition the County-wide Homeless Action Partnership (HAP) 10-Year Plan to End Homelessness (See Here) covers countywide efforts to address homelessness and the Housing Authority of the County of Santa Cruz covers the issues of public housing, Section 8 rental assistance, and other similar types of programs for very low income residents.
Affirmative Marketing of HUD Assisted Housing:
The City receives an annual grant from HUD to facilitate in the development and preservation of affordable housing under the Home Investment Partnership Program (HOME). Although the City does not directly own or manage any HOME-funded affordable housing projects, the City does, however, fund such projects and requires recipients of HOME funds to comply with all HOME regulations, including the affirmative marketing requirements as defined in Title 24 Part 92.351 (Subpart H) of the Federal Code of Regulations.
The Affirmative Marketing Policies and Procedures the City follows are included in the HOME Regulatory Agreements with the developers of HOME assisted units.
Please note the City does not provide housing to individuals/households or legal assistance in landlord/tenant disputes.
If you have any questions or need assistance, please contact the Housing Team at housing@santacruzca.gov.