Creating a New Household Account

To create a new household account, visit WebTrac, click on "Login" at the top of the screen. From the account login screen, click on the "Need a New Account" link and follow the on-screen instructions.

Have an Existing Account and Want to Know Your City Resident Status?

To check the status of your household, log on to WebTrac and enter your account information. From My Account,  go to Update and click on Household & Member . You'll be able to see your home address status in the table listed.

Search for your property by entering your address in the field below.

When entering your address, please scroll down from the pop-up screen to see if you reside within city limits (Santa Cruz City Limit: Yes/No).

Home Address Verification

The first day of registration for each season is very busy on WebTrac, as many people try to get into popular classes. The following tips will help you get a jump on registration! 

• Do I really need to register on the first day? Our programs can fill up on the first day of registration, so we highly recommend registering early for our more popular children's programs. You can always see the number of openings currently available for your class in of WebTrac.

• Visit WebTrac early and practice using the site before the first day of registration. Test logging in with your account information. If you have forgotten your password, you can request a password reset be sent to the email listed on your account. If you have not provided a valid email, you will need to call our registration office (831) 420-5270 to update your email, so a password reset email can be sent.

• Make sure that each family member that you want to register in a program is listed on your family's account. New children will need to be added to your account by staff. It is highly suggested that you do this before the first day of registration. If there is a problem or you need to add someone, call our registration office (831) 420-5270.

• Online registration for Fall 2024 programs will open on Monday, August 12 at 8:00 am Phone and In-Person registration will also be available on Monday, August 12 at 8:00 am. 

• Don't panic if the system is busy, just keep trying. On the morning of registration, the volume of web traffic is expected to be high. If, when you first login to WebTrac, you get a message telling you the system is busy, just wait a moment and try again.

• Test your Device before registration day. WebTrac may look different on some mobile devices.

• Accessing WebTrac while traveling outside the U.S. Access to WebTrac is restricted in some countries. If you cannot access the site via a normal web browser, you will need to login through a Virtual Private Network (VPN). If you do not have access to an VPN, plan ahead. Provide your account login information to a trusted neighbor or family member and have them register for you.

• Have the activity numbers of the programs you are interested in at hand, as well as your credit card. You don't need to rush through the process, but do keep moving.

• See our Registration Refund Policy before making decisions to sign up for too many items!

• If you are on the waitlist for a program, please do not show up to the class. We will contact you if a spot opens up and register you before you are able to attend class. We make waitlist calls in order and give each person at least 24 hours to respond before moving to the next customer. Please know that we are very diligent with our waitlists and will call you as soon as possible.

* City residents must verify their home address prior to registration.

** Prior participant registration required.

Call our registration hotline at (831) 420-5270.

Click Here to view a list of previous seasons guides! Both Spanish and English versions available!