The Stage 1 Water Shortage Warning is no longer in effect. Drought resources will remain available through the winter transition period. Water supply conditions will be monitored over the winter, and another shortage may be declared if necessary.

Water Allotment Structure

Allotment are based on occupancy. A single family home of up to three people is allotted 5 CCF/ month. Additional water can be allotted to homes of more than three people.

Log on to WaterSmart

The department has recently provided customers with a new web portal to provide customers detailed water use information. The portal allows you to

• Update your occupancy
• Track your water use
• Diagnose a high bill
• Set alerts for unusual usage
• Receive important and/or emergency notifications from the Water Department

Click here to be taken to the WaterSmart portal.

Requesting a Greater Allotment

If your home has more than three permanent residents, then you can receive a greater water allotment. To do so, please update your occupancy by logging onto the WaterSmart portal and updating your profile. Alternatively, you can update your occupancy by giving us a call at (831) 420-5220. Greater water allotments will not be granted for temporary residents, including vacation rentals.

 A great allotment can also be granted for health and safety reasons. You will need to have your primary health care provider complete the Health and Safety Water Allotment Letter. DO NOT DISCLOSE ANY INFORMATION ABOUT THE PARTICULAR HEALTH CONDITION.

1. Sent the "Health and Safety Water Allotment Letter" to your health care provider, and ask them to return a completed copy to you.

2. Once you receive the completed letter, log onto WaterSmart to complete the Health and Safety Form, and attach the letter. Do not disclose any information about the particular health condition(s). 

3. Staff will calculate your new allotment and contact you with any questions.

Reading Your Meter

Want to learn how to read your meter and track your water usage in between billing reads? Visit our meter reading page here.

Resources

• Water Conservation Guide
• Guia de Conservacion de Agua
• WaterSmart Portal
• Health and Safety Water Allotment Letter
• Health and Safety online form

To read our Water Shortage Contingency Plan, click here.