If your water meter was recently replaced by the Water Department's meter replacement contractor, Utility Partners of America (UPA) you can provide feedback on your experience below. If your meter has not yet been replaced, please wait until after your meter has been replaced to complete this form.

Please note that this is to provide feedback only, and you will not receive a response. If you have questions, concerns, or need to speak with someone regarding the project, please call Santa Cruz Municipal Utilities at (831) 420-5220. 

Thank you, and we appreciate your feedback.

1

What is the service address for where the meter was installed?

What is the service address for where the meter was installed?

2

Overall, how would you rate your meter replacement experience?

Overall, how would you rate your meter replacement experience?

1- Very Poor

2- Poor

3- Neutral

4- Good

5- Great

3

Was the installer courteous and professional? 

Was the installer courteous and professional?

Yes

No

4

Was your water turned off for more than 30 minutes?

Was your water turned off for more than 30 minutes?

Yes

No

Unsure

5

Did the installer leave a door hanger once they were done?

Did the installer leave a door hanger once they were done?

Yes

No

Unsure

6

Did the installer answer any questions you had, or direct you to where you could get answers to your questions?

Did the installer answer any questions you had, or direct you to where you could get answers to your questions?

Yes

No

Not applicable/ did not have questions

7

Please use the space below to provide any more details or comments you would like to share regarding your meter replacement.

Please use the space below to provide any more details or comments you would like to share regarding your meter replacement.

1. To receive a copy of your submission, please fill out your email address below and submit.
2. Email Address

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